Not sure why you guys hire people that are going to be rude to customers. I almost asked for her name and badge to report to corporate,
I wanted to give 5, but one person ruined what could be the best experience. I have always liked this store. Bought two power reclining sets last night.
It was all good until I went to finish purchase. The lady with Spanish accent at register was extremely rude for no reason, started raising voice.
The leather of the recliner started peeling off and the mechanism broke. The insurance company denied coverage because the recliner was made out of leather. So I'm left with a broken recliner which has a manufacturing defect which neither the maker or the insurer wants to take responsibility for.
Last week I stopped by the store just to see what was new and Shima, Maureen (manager) and Deb were so friendly and knowledgeable i walked out with a full bedroom set!
The items look great but are built cheap and break. The worst part is that they give you the run around to use the service plan you paid for to have the item fixed. 3 weeks and my sofa is not fixed yet with no date in sight.
I like that the sales people are not pushy or aloof but they are attentive enough. They allow me to browse the store without pressure and i appreciate that.
Good selection, attractive prices. Really cheap build quality. I bought a leather recliner from this place along with a bed and a table. Every single item had an issue. I also bought the 5 year warranty which luckily let me fix the bed and table.
This place is awesome! Kathleen Henderson, Jemar Smith, and June were super helpful. They made our recent trip to the store memorable and refreshing. Each time i go to the store i get the same great service.
Stop by the store ; they'll take good care of you!
Nevertheless good price, decent service and some rude people.
Deliverymen after a long day were very pleasant and helpful. The buying experience with Stephanie was very easy and pleasant. They all went out of their way to make sure I had a good experience.
Tips - Work with Alex, try to get your questions answered all upfront and try avoiding that lady with Spanish accent at the register.
Please read the insurance terms properly before you buy it. It's a scam and they sell you insurance that won't even be applicable to the products you buy. Never going back here again!
One of the managers Alex is really helpful. Another manager at the counter did not seem inclined at all.
American Signature Furniture is a US Furniture Store based in Bear, Delaware. American Signature Furniture is located at 301 Governors Pl, Bear, DE 19701, USA.
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