Service is good. I have 3 dogs and I am there frequently for dog food and treats. They don't keep the food that my dogs eat in stock and the same with the treats.
Poor return/exchange policy will keep me out of all Concord Pet Food & Supplies. My week-old Alcott leash had broken and the manager at the Bear, DE store said that since it's not a guaranteed product, there was nothing she could do. She went on to say that this was why they suggest that their customers purchase only guaranteed products. I am a business owner and would never treat my customers this way if I wanted their repeat business and good reviews. I like to support local, family-owned businesses, but this left me frustrated and dissapointed.
Half an hour before closing and they had to asked to stop the really loud vacuum when a customer comes in and then didn't even wait until I left to restart. Convenient but the customer service always seems hit or miss. The guy who helped me was great.
staffing is very polite, and helpful finding dog collar size for my friends english mastif.
Wonderful, helpful staff. Great experience.
They know how to treat their customers and really care about your pet and their needs.
Concord Pet Foods Supplies is a US Store based in Bear, Delaware. Concord Pet Foods Supplies is located at 326 Fox Hunt Dr, Bear, DE 19701, USA.
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